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Terms & Conditions

Terms of shipping – Sales contract – General Terms and Conditions


I. Information about the seller: 

The manufacturing company performs services:

BIOLA Organic Cosmetics Ltd. 
Billing address: BIOLA Organic Cosmetics Ltd. 8. Szivárvány Str., Kecskemét, 6000, Hungary
Delivery address: BIOLA Organic Cosmetics Ltd. 24. Matkói Rd., Kecskemét, 6000, Hungary
CEO: Dr. Mrs. Viola Gyovai
Company registry number: 03-09-115021, 

EU VAT Number: HU-14038675
PayPal payment system account ID of our company: paypal (at) biola (dot) hu 
Central English website and webshop: 
Central Hungarian website and webshop: 

Customer service:

E-mail: info (at) biola (dot) hu
You can contact us by telephone on business work days using Central European Time (8:00 – 15:00)

Tel/fax: +36-76-497-007, 


We can only refund the amount to the actual customer, we can’t transfer/wire money to third parties due to accounting reasons:

1.      Cash: on business work days using Central European Time (8:00 - 15:00) only at 24. Matkói Rd. Kecskemét, 6000 address

2.      Domestic (Hungarian) bank account wire

3.      Using Paypal account

We aren’t able to transfer/wire money to foreign bank accounts and virtual accounts (ex: Revolut) due to technical reasons.


II.        General terms and conditions


It is not necessary to register on our site to be able to browse in our online store; however you have to register once prior to submitting an order.

Incorrectly, or incompletely filled out registrations, or orders lacking information are considered invalid in all cases. 

By using the website the Customer acknowledges, the hereby present General Terms and Conditions, and at the same time considers it mandatory to follow and accepts them as legally binding. The contract made electronically between the Parties is considered a legal statement in the form of implied conduct. The documents of the contract are the purchasing offer (order) from the Buyer and the confirmation issued by the Supplier. 

Customers can modify or alter their registered information every any time after logging into our webshop and selecting: “Account Settings” menu. 


The prices of all products presented in our online store includes VAT and are only valid using parcel delivery (for orders placed online). 

Order- confirmation


Ordering process:

You can add the chosen product into the shopping basket after entering the required number and then by clicking on the basket button. After clicking on the Basket button the selected item is going to be added to “Your shopping basket”, where the number of chosen products can be changed using the +/- buttons any time. The quantity of products can also be modified in the detailed basket menu. The contents of the basket can be modified until the moment of submission. The order can be submitted using the detailed shopping basket menu. 

Order confirmation:

Soon after finishing the order process the BIOLA Organic Cosmetics Ltd. staff is going to contact you.  

Minimum order value:

There is no minimum order value.

Terms of shipping

European Union deliveries only
Free delivery for orders exceeding 350 EUR
15.00 Euro delivery charges apply for orders under 350 EUR


Delivery times vary depending on the country destination, staff will contact customer about predicted parcel arrival after receiving order.


If you submit multiple orders right after each other and would like to receive them in one delivery, please always indicate the number of previously placed  order(s) each and every time! We handle and fulfil each and every received valid order separately! We can only combine orders in case you indicate and request this fact in the “Remark” field by clearly stating which orders should be combined by us

The scope of contract:

The contract can come into effect with the validation, confirmation of the order if the customer has previously made registered in the online store without making any errors and shall be closed end with by a successful delivery. 

The contract shall be considered invalid in case the registration made by the customer contains missing information or such a request is indicated in the “Remark” field which that it cannot be fulfilled. 


In order to avoid any abuse BIOLA Organic Cosmetics Ltd. upholds sustains the right to provide the service subject to certain conditions (E.g. pre-payment) or to deny fulfilment of orders submitted by such customers who do not comply with sales contract conditions. 

Warranty, waiver: 

All customers are entitled to warranty according to the Hungarian Civil Code regulation (Ptk 305-311). We take full responsibility for performance failures! Upon compiling the packages for delivery we check twice double check the products mentioned on the invoice and the ones to be put into the parcel. During the second checking we count every each item separately again and mention display the number of pieces on the order sheets. We follow all relevant rules of the Hungarian Civil Code and the No. 49/2003. (VII.30.) order of the Hungarian Ministry of Economy and Transportation regarding the liability of vendors. In case of products with increased microbiological sensibility – natural and organic cosmetics ones – we only accept any customer complaints or remarks within 24 hours of having received the shipment receipt by the customers

In case of product return happens using by postal services we are going to reimburse the total value of the returned goods within 15 working days after having received the parcel, receipt by us to the customer’s given bank account of the customer or by postal cheque. The Supplier is obliged to pay back the Customer the full value of the goods only if the mentioned products are returned in completely undamaged and fully packed condition (together with original invoice and/or documents). Supplier may ask for the reimbursement of any damage to the goods because of improper use. The reimbursement does not apply to shipping costs and the cost of product return shall be paid by the Customer. 

Protection of customer data: 

Hereby please be informed that we store your personal information only for contract fulfilment purposes and for possible future confirmation of the contract conditions. We do not give out your personal data to any third parties except if the third party is acting as our subcontractor during the fulfilment of the contract. In these cases however the subcontractors do not have the right to keep store, use or to forward to other parties the personal information provided to them by our company. We comply with the Hungarian Data Protection Act when handling customers’ personal information.
Customer service: Conciliation, resolving disputes, handling complaints

If you might have a any questions, or are in need of information or would like to make a complaint please kindly look for contact our customer service. For To contacting our customer service please write to the following email address: info (at) biola (dot) hu

Conciliation board: Bács-Kiskun County Conciliation Board operating alongside the Chamber of Commerce and Industry

4 Árpád Blvd., Kecskemét, 6000
Mailing address: 228 Mailbox, Kecskemét, 6001


Online dispute resolution in the European Union:  


In case of any dispute (handling of complaints, claims, compensation, etc.) about the activities of our customer service you can seek the help of:

National Customer Protection Authority

Kecskemét Branch Office


Kecskemét Branch Office 

3 Deák F. square, Kecskemét, 6000

209 Mailbox, Kecskemét, 6001

Phone number: +36 76 481 405 

Fax number: +36 76 481 416


If you feel that the Supplier acted against the Hungarian Law: No. LVII. of 1996. regarding Unfair Market Behaviour and Ban on Restriction of Competition you can turn to:

Hungarian Competition Authority

Address: 1054 Budapest, Alkotmány u. 5.

Phone number: 1- 472-8900 

Handling of legal disputes between contracted parties:


Contracting parties agree that they wish to solve their possible disputes primarily by the way of through negotiations and reconciliations. In case the parties cannot solve their disputes by negotiations they specify the jurisdiction of the Kecskemét Town Court (6000 Kecskemét, Rákóczi út 17-19.) in Hungary.

Force Majeure

1.         Force Majeure is every extraordinary event that fall outside of Parties’ interest, cannot be foreseen for by Parties and is unavoidable and not the consequence of Parties’ incongruity or malpractice. Events such as war, uprising, riot, affray, boycott, limiting capacities caused by authorities, breakdown of current infrastructure or delays caused by these,  impossibility of gaining raw materials, natural disasters, catastrophes, fire, epidemic, quarantine and general strike or any emerging similar reasons outside of Parties’ interest.

2.         The Party concerned is not liable for the attitude of the party default and the present Contract cannot be terminated due to the breach of the contract of the party concerned if the delay of performance or the non accomplishment of Contract is caused by Force Majeure event.

3.         In case of Force Majeure the Party concerned is obliged to give written notice to the other Party as soon as possible after the occurrence of the cause relied on, full particulars and the anticipated duration thereof.


4.         The Party concerned is obliged to continue the accomplishment of its obligations within a reasonable timeframe after the cessation of a Force Majeure event.


5.         Deadlines determined in the present Contract are prolonged by the duration of the Force Majeure event. Should this timeframe exceed sixty (60) days, any of the Parties can cancel the Contract in accordance with the rules of cancellation without notice stated in the present Contract.