HU 
Terms of shipping –
Sales contract – General Terms and Conditions
I. Information about the seller:
The manufacturing company
performs services:
BIOLA Organic Cosmetics Ltd.
Billing address: BIOLA Organic Cosmetics Ltd. 8. Szivárvány Str., Kecskemét,
6000, Hungary
Delivery address: BIOLA Organic Cosmetics Ltd. 24. Matkói Rd., Kecskemét, 6000,
Hungary
CEO: Dr. Mrs. Viola Gyovai
Company registry number: 03-09-115021,
EU
VAT Number: HU-14038675
PayPal payment system account ID of our company: paypal (at) biola (dot)
hu
Central English website and webshop: www.en.biola.hu
Central Hungarian website and webshop: www.biola.hu
Customer service:
E-mail:
info (at) biola (dot) hu
You can contact us by telephone on business work days using Central European
Time (8:00 – 15:00)
Tel/fax:
+36-76-497-007,
We can only refund the
amount to the actual customer, we can’t transfer/wire money to third parties
due to accounting reasons:
1.
Cash: on business work days using Central European
Time (8:00 - 15:00) only at 24. Matkói Rd. Kecskemét, 6000 address
2.
Domestic (Hungarian) bank account wire
3.
Using Paypal account
We aren’t able to
transfer/wire money to foreign bank accounts and virtual accounts (ex: Revolut)
due to technical reasons.
II. General terms and conditions
Registration:
It is
not necessary to register on our site to be able to browse in our online store;
however you have to register once prior to submitting an order.
Incorrectly,
or incompletely filled out registrations, or orders lacking information are
considered invalid in all cases.
By
using the en.biola.hu website the Customer acknowledges, the hereby present
General Terms and Conditions, and at the same time considers it mandatory to
follow and accepts them as legally binding. The contract made
electronically between the Parties is considered a legal statement in the form
of implied conduct. The documents of the contract are the purchasing offer (order)
from the Buyer and the confirmation issued by the Supplier.
Customers
can modify or alter their registered information every any time after
logging into our webshop and selecting: “Account Settings” menu.
Prices:
The prices of all products presented in our online store includes VAT and are
only valid using parcel delivery (for orders placed online).
Order- confirmation
Ordering
process:
You can add the chosen product into the shopping basket after entering the
required number and then by clicking on the basket button. After clicking on
the Basket button the selected item is going to be added to “Your shopping
basket”, where the number of chosen products can be changed using the +/-
buttons any time. The quantity of products can also be modified in the detailed
basket menu. The contents of the basket can be modified until the moment of
submission. The order can be submitted using the detailed shopping basket menu.
Order
confirmation:
Soon
after finishing the order process the BIOLA Organic Cosmetics Ltd. staff is
going to contact you.
Minimum order value:
There
is no minimum order value.
Terms of shipping
European Union deliveries only
Free delivery for orders exceeding 350 EUR
15.00 Euro delivery charges apply for orders under 350 EUR
Delivery
times vary depending on the country destination, staff will contact customer
about predicted parcel arrival after receiving order.
Important:
If you submit multiple orders right after each other and would like to
receive them in one delivery, please always indicate the number of previously
placed order(s) each and every time! We
handle and fulfil each and every received valid order separately! We can
only combine orders in case you indicate and request this fact in the “Remark”
field by clearly stating which orders should be combined by us.
The scope of contract:
The contract can come into effect
with the validation, confirmation of the order if the customer has
previously made registered in the online store without making any errors
and shall be closed end with by a successful delivery.
The contract shall be considered invalid in case the registration made by the
customer contains missing information or such a request is indicated in the
“Remark” field which that it cannot be fulfilled.
In
order to avoid any abuse BIOLA Organic Cosmetics Ltd. upholds sustains
the right to provide the service subject to certain conditions (E.g.
pre-payment) or to deny fulfilment of orders submitted by such customers who do
not comply with sales contract conditions.
Warranty, waiver:
All
customers are entitled to warranty according to the Hungarian Civil Code
regulation (Ptk 305-311). We take full responsibility for performance failures!
Upon compiling the packages for delivery we check twice double check the
products mentioned on the invoice and the ones to be put into the
parcel. During the second checking we count every each item
separately again and mention display the number of pieces on the order
sheets. We follow all relevant rules of the Hungarian Civil Code and the No.
49/2003. (VII.30.) order of the Hungarian Ministry of Economy and
Transportation regarding the liability of vendors. In case of products with
increased microbiological sensibility – natural and organic cosmetics ones
– we only accept any customer complaints or remarks within 24 hours of having received
the shipment receipt by the customers.
In
case of product return happens using by postal services we are going to
reimburse the total value of the returned goods within 15 working days after having
received the parcel, receipt by us to the customer’s given bank account of
the customer or by postal cheque. The Supplier is obliged to pay back the
Customer the full value of the goods only if the mentioned products are
returned in completely undamaged and fully packed condition (together with
original invoice and/or documents). Supplier may ask for the reimbursement of
any damage to the goods because of improper use. The reimbursement does not
apply to shipping costs and the cost of product return shall be paid by the
Customer.
Protection of customer data:
Hereby please be informed that we
store your personal information only for contract fulfilment purposes and for
possible future confirmation of the contract conditions. We do not give out
your personal data to any third parties except if the third party is acting as
our subcontractor during the fulfilment of the contract. In these cases however
the subcontractors do not have the right to keep store, use or to
forward to other parties the personal information provided to them by our
company. We comply with the Hungarian Data Protection Act when handling
customers’ personal information.
Customer service: Conciliation, resolving disputes, handling
complaints
If you might have a any questions, or are in need of
information or would like to make a complaint please kindly look for
contact our customer service. For To contacting our customer
service please write to the following email address: info (at) biola (dot) hu
Conciliation
board: Bács-Kiskun County Conciliation Board operating alongside the Chamber of
Commerce and Industry
4 Árpád
Blvd., Kecskemét, 6000
Mailing address: 228 Mailbox, Kecskemét, 6001
E-mail: bekeltetes@bacsbekeltetes.hu
Webpage: www.bacsbekeltetes.hu
Online
dispute resolution in the European Union:
https://ec.europa.eu/consumers/odr/main/?event=main.home.show
In case of any dispute
(handling of complaints, claims, compensation, etc.) about the
activities of our customer service you can seek the help of:
National
Customer Protection Authority
Kecskemét
Branch Office
Kecskemét
Branch Office
3
Deák F. square, Kecskemét, 6000
209
Mailbox, Kecskemét, 6001
Phone
number: +36 76 481 405
Fax
number: +36 76 481 416
E-mail:
fogyved_daf_kecskemet@nfh.hu
If you feel that the Supplier acted
against the Hungarian Law: No. LVII. of 1996. regarding Unfair Market Behaviour
and Ban on Restriction of Competition you can turn to:
Hungarian
Competition Authority
Address:
1054 Budapest, Alkotmány u. 5.
Phone
number: 1- 472-8900
Handling of legal disputes between contracted parties:
Contracting
parties agree that they wish to solve their possible disputes primarily by
the way of through negotiations and reconciliations. In case the parties
cannot solve their disputes by negotiations they specify the jurisdiction of
the Kecskemét Town Court (6000 Kecskemét, Rákóczi út 17-19.) in Hungary.
Force Majeure
1. Force Majeure is every extraordinary
event that fall outside of Parties’ interest, cannot be foreseen for by
Parties and is unavoidable and not the consequence of Parties’ incongruity or
malpractice. Events such as war, uprising, riot, affray, boycott, limiting
capacities caused by authorities, breakdown of current infrastructure or delays
caused by these, impossibility of gaining raw materials, natural
disasters, catastrophes, fire, epidemic, quarantine and general strike or any
emerging similar reasons outside of Parties’ interest.
2. The Party concerned is not
liable for the attitude of the party default and the present Contract cannot be
terminated due to the breach of the contract of the party concerned if the
delay of performance or the non accomplishment of Contract is caused by Force
Majeure event.
3. In case of Force Majeure the Party
concerned is obliged to give written notice to the other Party as soon as
possible after the occurrence of the cause relied on, full particulars and the
anticipated duration thereof.
4. The Party concerned is obliged to
continue the accomplishment of its obligations within a reasonable timeframe
after the cessation of a Force Majeure event.
5. Deadlines determined in the present
Contract are prolonged by the duration of the Force Majeure event. Should this
timeframe exceed sixty (60) days, any of the Parties can cancel the Contract in
accordance with the rules of cancellation without notice stated in the present
Contract.